Legal

Official approval as a Travel Agency

In February 2016 Aragon Active was recognised as a travel agent and was given approval to operate by the Government of the Community of Aragon.

Our travel agent’s license number is C.A.A. 304.

Cartoon of a suitacse on Aragon Active Legal page

Your security when making a booking with us

In order to achieve and keep the Travel Agent’s license various requirements have to be met, including:

  • The placement of a €60,000 bond which is held in trust by a bank. This protects you against any failure of the agency to provide contracted services. In this case any decision to use the bond is subject to the courts of Aragon or agreed arbitration and is not determined by the travel agency.
  • Insurance to cover any business operating liability, including indirect or secondary liabilities, and liability for damage to property, personal injury, and financial responsibility.
    Please note that this covers the company, and does not cover any individual booked on a journey with Aragon Active for any liabilities.

A terms and conditions seal on Aragon Active Legal page

Paying for your Holiday

Having received your reservation request we send you our booking contract.
A non-refundable deposit of €300 euros per person is required. Payment can be made by bank transfer, credit card or Paypal, details are given in the contract.
Your reservation is confirmed when we have received both the deposit, and a signed copy of the contract.
The balance is due 2 months before departure and we will contact you at that time.
If you book less than 2 months before departure, payment is due in full at the time of booking.

Cancellation

If you need to cancel your holiday you must advise us immediately by phone and send a confirmation by email to us at holiday@aragonactive.com.

The following cancellation charges apply:

Notice of cancellationRefund
60 daysAny advance payments returned minus booking deposit which is transferable*
31-60 days50% of total holiday payment.
30 days or lessNo refund.
*the booking deposit may be transferred to another holiday or another person

Please note that a minimum of 4 people is needed for this holiday to go ahead. In the unlikely event this minimum number is not reached, we will contact you 4 weeks before the holiday and discuss possible solutions. If it is necessary to cancel the holiday, we will give you a full refund of any net payments received from you. Please note we cannot refund the cost of flights, currency transfer fees, or any other travel or out of pocket expenses.

Insurance

It is a condition of your booking that you and all other members of your party are adequately insured for all of the activities that they will be taking part in. In addition any person who is under 18 years old must be accompanied by an adult.
For guests from within the EU - We advise all customers to obtain a European Health Insurance Card (EHIC) before traveling. However, this is NOT a substitute for travel insurance.

Travel insurance logo on Aragon Active legal page

Dietary Requirements

Please notify us of any special requirements or allergies at the time of booking. We can cater for vegetarians, vegans and other dietary requirements.

Cartoon emphasising the need to be in good shape before booking an Aragon Active holiday

Health and Fitness

Some of our holidays involve walking at altitude. Therefore clients should have the appropriate level of fitness for the chosen activity holiday.
For your own safety, please advise us of any health conditions such as asthma, diabetes, pregnancy, heart problems or any other health condition that could be affected by participating in our holidays.

If in any doubt about your fitness or health please consult us before confirming your booking.

Customer Conduct

Our tutors, guides, drivers and ourselves reserve the right to terminate your stay, if in our opinion, your behaviour is considered a danger to yourself or others. This also applies if your behaviour is abusive towards other people, or you have caused damage with intent to our property, including theft. Under these circumstances, you may be asked to find your own way back to the airport. No refunds will be paid to you and we may make a claim against you for any costs and expenses incurred as a result of your behaviour. Criminal proceedings may also be instigated. Reference to “you” or “your” in this instance also includes the conduct of any other person in your party.

Complaints

If you have cause for complaint about any aspect of your holiday please notify us directly and without delay.

Web Disclaimer

The information provided on our website aragonactive.com is subject to changes and updates from time to time. The pictures are intended to give a general idea of the activity described and do not form part of any contract between you and Aragon Active.